Terms of service

Last Updated: 8 October 2026

Welcome to Tejas Volt, operated by Hetal Electrical Ltd. These Terms & Conditions apply to your use of tejasvolt.co.uk and to purchases of our products and services.

By using our website or placing an order, you agree to these Terms & Conditions.

1. About Us

Business Name: Tejas Volt
Company: Hetal Electrical Ltd
Address: 503 Kingsbury Road, London, United Kingdom, NW9 9EG
Email: hk0808577@gmail.com
Website: tejasvolt.co.uk

Tejas Volt specialises in second-hand mobile phones, phone accessories and mobile phone repair services.

2. Products

We sell second-hand and pre-owned mobile phones, accessories and related products.

Because our phones may have been previously owned, products may show reasonable signs of use. The condition of each product will be described on the relevant product listing.

Customers should carefully review the product description, photographs, specifications and condition information before placing an order.

3. Product Information

We aim to ensure that all product descriptions, photographs, specifications and prices are accurate.

However, minor differences in colour or appearance may occur due to screen settings, photography or product variations.

For second-hand phones, available accessories, battery condition, cosmetic condition and other specifications may vary between individual devices.

4. Prices

All prices displayed on our website are in GBP (£) unless otherwise stated.

We reserve the right to update prices at any time.

If an obvious pricing or listing error occurs, we may contact you before fulfilling the order.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected product.

After placing an order, you may receive an order confirmation.

An order confirmation does not necessarily mean that your order has been dispatched.

We reserve the right to cancel an order where:

  • The product is unavailable
  • There is an obvious pricing or listing error
  • We reasonably suspect fraudulent activity
  • We are unable to verify the order
  • We are unable to fulfil the order for another legitimate reason

If we cancel an order after payment has been received, the relevant payment will be refunded.

6. Payment

Payment must be successfully received before an order is dispatched unless otherwise agreed.

Payments may be processed through third-party payment providers.

7. Delivery

Delivery information, charges and estimated delivery times will be provided during the purchasing process or on the relevant product page.

Delivery times may vary depending on the delivery service and circumstances outside our reasonable control.

For more information, please see our Shipping & Delivery Policy.

8. Returns and Refunds

Eligible online purchases may be subject to statutory cancellation and return rights under applicable UK consumer law.

For complete information about returns, cancellations and refunds, please see our Return & Refund Policy.

Nothing in these Terms & Conditions is intended to restrict your statutory consumer rights.

9. Phone Repair Services

Tejas Volt also provides mobile phone repair services, which may include:

  • Screen replacement
  • Battery replacement
  • Charging-port repair
  • Electrical repairs
  • Other mobile phone repairs

A device may need to be inspected before the final repair price can be confirmed.

If additional faults or repair requirements are discovered, we may contact you before carrying out additional chargeable work.

10. Customer Data and Devices

Customers are responsible for backing up their personal information before submitting a device for repair.

We recommend removing sensitive information, passwords and accounts where appropriate.

Tejas Volt will take reasonable care of devices while they are in our possession, but customers should understand that repair work can involve risks to stored data or device components.

11. Device Condition

Customers should inform us of any known:

  • Physical damage
  • Cracked screens
  • Liquid or water damage
  • Previous repairs
  • Missing components
  • Other existing faults

These conditions may affect the repair process and final repair cost.

12. Intellectual Property

All website content, including text, images, graphics, logos, branding and other materials, belongs to Tejas Volt, Hetal Electrical Ltd or the relevant rights holder.

You may not reproduce, copy, modify, distribute or commercially exploit our content without permission.

13. Website Use

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to gain unauthorised access to our systems
  • Introduce malicious software
  • Interfere with the operation of the website
  • Use our website to commit fraud
  • Misuse our website or services

14. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under UK law.

To the extent permitted by law, Tejas Volt will not be responsible for losses arising from circumstances outside our reasonable control.

15. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will be published on this page with an updated Last Updated date.

16. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, unless applicable UK law provides otherwise.

Any disputes will be handled by the appropriate courts of England and Wales, subject to applicable consumer rights.

17. Contact Us

Tejas Volt
Operated by Hetal Electrical Ltd

Address:
503 Kingsbury Road
London
United Kingdom
NW9 9EG

Email: hk0808577@gmail.com

Website: tejasvolt.co.uk