Refund policy

Last Updated: 8 October 2026

At Tejas Volt, operated by Hetal Electrical Ltd, we want you to be satisfied with your purchase.

1. Returns

For eligible online purchases, UK consumers generally have a 14-day cancellation period beginning when the goods are received.

If you wish to return an eligible product, please contact us at:

hk0808577@gmail.com

Please provide:

Your name
Order number
Product name
Reason for return, if applicable

2. Condition of Returned Products

Products should be returned in the condition in which they were received.

For second-hand mobile phones, please ensure that:

The device is securely packaged
Any included accessories are returned where applicable
The device is not intentionally damaged
Any personal accounts or data are removed where possible
The order information is included with the return

Customers should take reasonable care of products while they are in their possession.

3. Faulty or Incorrect Products

If you receive a product that is faulty, damaged, incorrect or not as described, please contact us as soon as possible.

We will assess the issue and provide an appropriate remedy in accordance with your statutory rights under applicable UK consumer law.

Your statutory consumer rights are not affected by this policy.

4. Refunds

Once an eligible return has been received and assessed, we will process the applicable refund.

Where a refund is due, it will normally be made using the original payment method.

The timing for the funds to appear in your account may depend on your payment provider or bank.

5. Return Delivery Costs

Where you cancel an eligible order under your statutory cancellation rights, return postage arrangements will be handled in accordance with applicable UK law and the circumstances of the return.

If a product is faulty, damaged or incorrectly supplied, please contact us before returning it so we can provide appropriate instructions.

6. Exclusions

Certain products or circumstances may have different or restricted cancellation rights under UK law.

This may include certain personalised or customised products or other legally recognised exceptions.

7. Mobile Phone Repairs

For repair services, please contact us if you experience an issue with the repair.

Repair-related concerns will be assessed individually.

Repair coverage may not apply where damage results from:

Accidental damage
Liquid or water damage
Physical damage after the repair
Misuse
Further unauthorised repair or modification
A fault unrelated to the original repair

Your statutory rights remain unaffected.

8. Personal Data

Before returning a phone or sending a device for repair, customers should back up their data and remove personal accounts, passwords and sensitive information where possible.

Tejas Volt is not responsible for personal data that is lost where such loss could not reasonably be prevented during the repair or return process.