Privacy policy

Last Updated: 8 October 2026

At Tejas Volt, operated by Hetal Electrical Ltd, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect your personal information when you visit tejasvolt.co.uk, place an order, contact us, or use our phone repair services.

1. Information We Collect

We may collect the following information:

Full name
Billing and delivery address
Email address
Telephone number
Order details
Payment and transaction information
Information provided when contacting us
Information relating to phone repair services
Website usage information, including cookies and similar technologies

2. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Arrange delivery of products
Provide phone repair services
Communicate with you about your order or repair
Process payments and refunds
Respond to customer enquiries
Manage returns and cancellations
Improve our products, website and services
Prevent fraud and protect our business
Comply with applicable legal and regulatory requirements
Send marketing communications where you have provided appropriate consent

3. Payment Information

Payments may be processed through secure third-party payment providers.

Tejas Volt does not normally store your complete payment-card details on its own systems.

4. Sharing Your Information

We may share necessary information with trusted third parties, including:

Payment service providers
Delivery and courier companies
Shopify and website service providers
IT and technical service providers
Professional advisers
Government authorities or law-enforcement agencies where legally required

We do not sell your personal information.

5. Cookies

Our website may use cookies and similar technologies to:

Operate essential website functions
Remember your preferences
Maintain shopping-cart functionality
Understand website traffic
Improve website performance
Support analytics and marketing where applicable

Where required by law, we will request your consent before using non-essential cookies.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to meet legal, accounting, tax and regulatory requirements.